Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our services, you may provide us with the following information:

• Account Information: Name, email address, password when creating an account
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Profile Information: Profile photo, bio, learning preferences
• Communication Data: Messages sent through contact forms, support inquiries, consultation bookings
• Community Participation: Posts, comments, and interactions in our Skool community

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, links clicked, navigation paths
• Device Information: IP address, browser type and version, operating system, device type
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies
• Performance Data: Page load times, errors, site performance metrics (via Vercel Analytics)

1.3 Information from Third Parties

We may receive information about you from:

• Payment Processor: Payment confirmation, transaction details, payment method information
• Booking Services: Consultation appointment scheduling and contact information
• Community Platform: Community activity and participation metrics
• Email Service Providers: Email delivery status and engagement metrics

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Process your purchases and deliver digital products
• Grant access to courses, programs, and community resources
• Schedule and manage consultation bookings
• Provide customer support and respond to inquiries
• Send order confirmations, receipts, and access credentials

2.2 Communication

• Send transactional emails (purchase confirmations, password resets)
• Deliver educational content and program updates
• Send marketing communications (with your consent)
• Notify you of new products, features, or services
• Respond to your questions and requests

2.3 Analytics and Improvement

• Analyze website usage to improve user experience
• Monitor and analyze trends and usage patterns
• Optimize site performance and fix technical issues
• Conduct research and develop new features
• Measure effectiveness of marketing campaigns

2.4 Legal and Security

• Prevent fraud and unauthorized access
• Comply with legal obligations and enforce our terms
• Protect the rights and safety of our users
• Resolve disputes and enforce agreements

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Cookie Type	Purpose	Duration
Essential Cookies	Required for site functionality, authentication, security	Session / 1 year
Analytics Cookies	Track usage patterns, measure site performance (Vercel Analytics)	1 year
Preference Cookies	Remember your settings (theme, language)	1 year
Marketing Cookies	Track marketing campaign effectiveness	90 days

You can control cookies through your browser settings. However, disabling certain cookies may limit site functionality.

4. Third-Party Services

We use the following third-party services that may collect your information:

4.1 Payment Processing

• Stripe: Processes all payments securely. Subject to Stripe's Privacy Policy
• We do not store your complete credit card information
• Payment data is encrypted and transmitted securely to Stripe

4.2 Hosting and Infrastructure

• Vercel: Hosts our website and provides analytics. Subject to Vercel's Privacy Policy
• Automatically collects usage data, performance metrics, and error logs

4.3 Community Platform

• Skool: Powers our private community. Subject to Skool's Privacy Policy
• Your community activity is governed by Skool's terms and policies

4.4 Scheduling and Booking

• Scheduling Service: Manages consultation bookings
• Collects scheduling preferences and contact information

4.5 Email Communications

• Email Service Provider: Sends transactional and marketing emails
• Tracks email opens, clicks, and engagement metrics

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who help us operate our business:

• Payment processors (Stripe)
• Hosting providers (Vercel)
• Email service providers
• Analytics services
• Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and safety
• Prevention of fraud or illegal activities

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted via HTTPS/SSL encryption
• Secure Storage: Data stored on secure servers with restricted access
• Payment Security: PCI-DSS compliant payment processing through Stripe
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and vulnerability testing
• Data Backups: Regular encrypted backups of critical data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account Data: Retained while your account is active and for 3 years after closure
• Purchase Records: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Analytics Data: Aggregated and anonymized after 2 years
• Support Communications: Retained for 3 years

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Portability

• Request a copy of your personal data
• Download your data in a portable format
• Access your purchase history and account information

8.2 Correction and Update

• Update your account information at any time
• Correct inaccurate or incomplete data
• Modify your communication preferences

8.3 Deletion and Erasure

• Request deletion of your account and associated data
• Right to be forgotten (subject to legal retention requirements)
• Note: Some data may be retained for legal or business purposes

8.4 Marketing Communications

• Unsubscribe from marketing emails via the link in each email
• Opt-out of marketing communications in account settings
• Transactional emails cannot be opted out (order confirmations, etc.)

8.5 Cookie Preferences

• Manage cookie settings through your browser
• Disable non-essential cookies
• Clear cookies at any time

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place:

• Data Processing Agreements with third-party providers
• Compliance with international data protection standards
• Standard Contractual Clauses for EU data transfers

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: What personal information we collect and how it's used
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell data)
• Right to Non-Discrimination: Equal service regardless of privacy rights exercise

To exercise these rights, contact us at support@techwithtuly.com

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR:

• Lawful Basis: We process data based on consent, contract, or legitimate interest
• Data Protection Officer: Contact for privacy inquiries
• Supervisory Authority: Right to lodge a complaint with your data protection authority
• Data Transfers: Standard Contractual Clauses for transfers outside EEA

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending email notification for material changes
• Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us